Shipping & Returns Info
Shipping
Free National Delivery*
Delivery within New Zealand is free
*Additional charges may apply for Rural and/ or multi-level buildings. Please contact us for shipping queries team@omnioffice.co.nz
Delivery within New Zealand
Omni Office will always endeavour to deliver your order within 5-7 working days, unless otherwise stated at order placement / payment.
Omni Office reserves the right to amend this time-frame and if necessary increase this time-frame if major delays are incurred by way of manufacturer supply, or by way of adverse freight issues / conditions that develop outside of our control.
Omni Office uses
Omni Office cannot be held responsible for ensuring items will fit into the building.
Returns
If you have purchased a faulty item, we will remedy or replace the item free of charge. 'Change of mind' returns must come back in the original packaging and must be in a resellable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture. If you have any questions please contact us team@omnioffice.co.nz
Faulty goods will be repaired or replaced at the discretion of Omni Office. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are dispatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to team@omnioffice.co.nz
Any refunds are at the discretion of Omni Office and will only be made if Omni Office is unable to either repair or replace faulty or damaged product that has been and is accepted by Omni Office as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant or refunded to credit card the purchase was made on, and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.
Return to base warranty applies to all products. In the event that a replacement part cannot be sent to remedy a problem the customer is required to return any faulty component at their cost for repair or replacement.